COVID-19 Returns Policy Update
We have temporarily extended our in-store returns policy from 30 days to 90 days, excluding lumber and building materials.
Stores impacted by provincial and regional shopping restrictions are currently not accepting returns. COVID-19 Provincial Guidelines
How do I return a product I purchased online or in-store?
We will gladly accept any unused regularly stocked merchandise for refund or exchange within 30 days of purchase. Simply return the complete product to us in its clean original packaging accompanied by the original bill of sale. All merchandise is subject to the manufacturer’s warranty & will be repaired or replaced as per the manufacturer’s directions.We regret that cut materials and special-order merchandise are not returnable. Online order returns must be returned to the local Home store where you picked up your order. Online order returns will be processed online and the funds will be returned to your credit card once the bank processes the return. You will receive an email confirming the return.